Orders received on Sundays and on Pakistan’s National Holidays will be processed and shipped on the next working day.
Delivery time is between 2 to 5 working days (No delivery on Sundays). However delivery can take up to 7 working days during busy shopping season or in case of excess demand.
We confirm each order via call/sms or WhatsApp from our Customer Service Representative if you are a new customer.
Returns, Refunds & Replacement Details
We will gladly accept any unused, unworn, unwashed merchandise with original packaging within 15 Days of purchase for a refund or an exchange.
Please return goods and mention the reason for returning the items.
Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
Delivery Charges will not be refunded which in most cases is Rs. 250.
Refund is processed in the form of Bank Transfer.
Refund requests will be processed within 2-3 working days after receiving the return products.
Replacement deliveries are charged at around Rs. 350. The charge is purely to cover the courier charges for the 2 way delivery.
The customer will have to pack it in the packaging it came in or as near to it possible. Rider will collect the old parcel and will give you the new parcel.
In rare cases we refund the product cost based on the tracking information provided of the return and do not wait for the product
All returns should be sent to our warehouse: Scentinel House no.98 street no.3 hanif park Jhalaran road Shahdara town Lahore 03278818881
For further queries about Returns, Replacements & Refunds, please contact us on WhatsApp (03278818881) or Email at perfumescentinel@gmail.com.
